Instly / Technologies
Instly Technologies is a trading name of Instly Co., Ltd., incorporated in Thailand (registration no. 0105567135903), headquartered in Bangkok ("we", "us"). This policy explains what happens to personal data on instlytechnologies.com. The short version: we collect as little as possible, we don't run advertising trackers, and nothing is sold to anyone.
What we collect. Browsing this site requires no account and no form. Our hosting provider, Cloudflare, processes standard technical data (IP address, browser type, requested pages) to serve and secure the site; from Cloudflare we see only aggregate statistics.
Website analytics. Only if you choose Accept analytics in the cookie banner: Google Analytics (Google LLC, USA) receives the pages you view (without their query string, except campaign tags), the name of the website that sent you (for example a search engine or an AI assistant), whether you arrived from an AI assistant such as ChatGPT or Perplexity, a random identifier kept in two first-party cookies (_ga and _ga_S7MF5KJ2VX, which expire 13 months after they are set), your browser and device type, time on page, and an approximate location that Google works out from your IP address (Google does not store the IP address). We never send it your email address, your name, your phone number, your conversations with Nomi or anything you type. Its advertising features, Google signals and data sharing are switched off, and event- and user-level data is deleted after 2 months; only aggregated reports with no identifier (counts by page, source and country) are kept longer. Google processes it in the USA and other countries where it operates, under its data processing terms, which include the EU Standard Contractual Clauses; see how Google uses information from sites that use its services. If you choose Essential only, Google Analytics is never loaded. You can change your choice at any time: Choosing Essential only stops Google Analytics at once and deletes its cookies from this site. See also our cookie policy.
Nomi, our AI assistant. If you choose to start a conversation with Nomi — by text or voice — the content of that conversation is processed to generate replies. You are talking to an AI assistant, not a human. Text conversations are processed by Anthropic (Claude) via our own server; voice conversations are processed by ElevenLabs, which converts your speech to text and generates spoken replies, and retains conversation transcripts and audio so we can review quality. Voice conversations only begin after you click "Start a conversation" and grant microphone access; closing the orb ends the session and the microphone is released. Please don't share sensitive personal information (health, financial or identification details) with Nomi — if your question needs those, email us instead.
If you contact us. Email to info@instlytechnologies.com, or a WhatsApp chat you choose to open, is used to answer you and for no other purpose.
Legal bases and retention. We process technical data on the basis of legitimate interest (running and securing a website), assistant conversations on the basis of your consent, given when you start one, and website analytics on the basis of your consent, given when you choose Accept analytics. Conversation records are kept only as long as needed for quality review and are then deleted.
Processors we use. Cloudflare (hosting and security), Anthropic (AI text replies), ElevenLabs (voice conversations), Hostinger (email), and Google (website analytics, only if you accept it). Each processes data on our instructions under their own security commitments. Some processors are located outside Thailand; we choose providers with recognised data-protection standards.
Your rights. Under the Thai Personal Data Protection Act (PDPA) and, where applicable, the GDPR, you may request access to, correction of, or deletion of your personal data, and withdraw consent at any time. Write to info@instlytechnologies.com and we will respond promptly.
Changes. If this policy changes, the date above changes with it. Questions: info@instlytechnologies.com.