Instly / Technologies
Instly Technologies is a trading name of Instly Co., Ltd., incorporated in Thailand (registration no. 0105567135903), headquartered in Bangkok ("we", "us"). This policy explains what happens to personal data on instlytechnologies.com. The short version: we collect as little as possible, we don't run advertising trackers, and nothing is sold to anyone.
What we collect. Browsing this site requires no account and no form. Our hosting provider, Cloudflare, processes standard technical data (IP address, browser type, requested pages) to serve and secure the site; we see only aggregate statistics.
Nomi, our AI assistant. If you choose to start a conversation with Nomi — by text or voice — the content of that conversation is processed to generate replies. You are talking to an AI assistant, not a human. Text conversations are processed by Anthropic (Claude) via our own server; voice conversations are processed by ElevenLabs, which converts your speech to text and generates spoken replies, and retains conversation transcripts and audio so we can review quality. Voice conversations only begin after you click "Start a conversation" and grant microphone access; closing the orb ends the session and the microphone is released. Please don't share sensitive personal information (health, financial or identification details) with Nomi — if your question needs those, email us instead.
If you contact us. Email to [email protected], or a WhatsApp chat you choose to open, is used to answer you and for no other purpose.
Legal bases and retention. We process technical data on the basis of legitimate interest (running and securing a website), and assistant conversations on the basis of your consent, given when you start one. Conversation records are kept only as long as needed for quality review and are then deleted.
Processors we use. Cloudflare (hosting and security), Anthropic (AI text replies), ElevenLabs (voice conversations), Hostinger (email). Each processes data on our instructions under their own security commitments. Some processors are located outside Thailand; we choose providers with recognised data-protection standards.
Your rights. Under the Thai Personal Data Protection Act (PDPA) and, where applicable, the GDPR, you may request access to, correction of, or deletion of your personal data, and withdraw consent at any time. Write to [email protected] and we will respond promptly.
Changes. If this policy changes, the date above changes with it. Questions: [email protected].